Our Values
PIA Mortgage Solution’s priority is to offer you the right advice to suit your individual circumstances. We aim to ensure that your ‘journey’ is as smooth as possible. After all, mortgages aren’t always the most straight-forward of matters.
Transparency...
Being transparent in all areas of our business is what has earned us the trust of our clients and the professional community.
Everything that we do has transparency at its core, whether that be in relation to recommendations we make, the fees we charge or the service you can expect.
This value is very much a part of the spirit of 'Treating Customers Fairly', but is so important that we believe it deserves its own special mention as a core principle.
Treating Customers Fairly...
We are committed to ensuring that the Financial Conduct Authority's principle of Treating Customers Fairly (TCF) is applied to all areas of our business activities.
In adopting the TCF principle we recognise that the fair treatment of our clients is about adding value to their lives through the service that we offer.
The specific outcomes that all firms should strive to achieve by committing to these principles can be viewed on the FCA website by clicking here.
Serving our Community...
We believe that all businesses have an ethical responsibility to have a positive impact on the communities they serve.
Being respectful to our local community helps to create a fair and responsible attitude towards all of its members.
What Our Clients Say
Chris Pyatt
A friend of mine recommended PIA mortgage solutions to me. I had an amazing lady called Tracey Garvey dealing with my purchase. She was on point with everything and so so helpful – I couldn’t have asked for anyone better to have helped me through my journey. Thank you again!
Jonathan Hood
We would highly recommend PIA and, in particular, Debbie Blower. Being expats, our circumstances can be challenging at times. However, with Debbie’s extensive knowledge of the market, we were able to secure a mortgage.
Ken Byatt
It has been a pleasure to deal with Gemma in what has been a very difficult time. Despite a nationwide lockdown, she have done everything that I have asked. She have done it with a truly professional and friendly approach. If it had not been for her support, I think there would have been problems along the way in dealing with the mortgage department of a large building society. As it is, I have always had her in the background to either answer my queries or make enquiries on my behalf. Thank you for making my journey through the mortgage application process as smooth as she could.
Jo Marks & Liz Vickery
Can’t recommended Tracey enough, went above and beyond to help us out with our mortgage and insurances and was constantly checking in to see if we needed anything. Professional, Efficient and readily available. She talked us through every step of the process and listened to our individual circumstance. Thank you so much! We couldn’t of done it without you!
Dr. J. L. Hill and Mrs. I. S. Hill
My wife and I have been clients of PIA for a decade and the impact on our life of their expertise, services and advice cannot be understated. I regularly recommend Liz Monk, who has been personally outstanding in our case, in addition to the whole PIA team, to friends, family and colleagues. PIA successfully secured an extremely competitive mortgage for us many years ago, shortly after we had set up our first business, at a time when many lenders were simply not interested. Liz was extremely considerate and pragmatic and provided a great wealth of expertise in navigating the application process with specific expertise in the unique needs of the self-employed. Since then as our businesses have developed Liz and PIA have become trusted partners and have provided seamless re-mortgages, insurance and family protection services. More recently they have successfully secured mortgage services for a complex refurbishment project we have undertaken, again under challenging circumstances. Whatever your requirements and personal or business circumstances, PIA have the expertise, reputation and track-record to provide the financial support you’ll need. Both my wife and I wholeheartedly recommend both Liz Monk and PIA not only as one-off brokers, but as a long term financial services and wealth management partners.
Mohammed & Recky Khan
We can’t thank PIA Enough for the service received in arranging the perfect mortgage for us. Liz and Tracey did all the research to provide us with the best rates on the market with minimal arrangements and survey fees which can make cash flow difficult, The personal service takes their professionalism a long way. They made my transaction effortless with regular contact with the selling agent and keeping my lawyers updated regularly. We are now talking to Liz & Tracey in building our rental portfolio. Thanks to All at PIA !
