It has been a pleasure to deal with Gemma in what has been a very difficult time. Despite a nationwide lockdown, she have done everything that I have asked. She have done it with a truly professional and friendly approach. If it had not been for her support, I think there would have been problems along the way in dealing with the mortgage department of a large building society. As it is, I have always had her in the background to either answer my queries or make enquiries on my behalf. Thank you for making my journey through the mortgage application process as smooth as she could.